Damaged or defective returns?

It's our priority to make sure you receive your merchandise without any flaws.

This is why we proudly offer our 100% guarantee! In the event your product is damaged or defective, you must contact UAWAU within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.

UAWAU will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost. UAWAU will inform you of its decision to approve or deny your request for a new product along with an explanation of its decision.

UAWAU will not honor defects produced after wearing the shoes.

We strongly encourage all customers to review our sizing charts before orders are placed to ensure our sizing meets your product requirements for your customers. Errors on sizes made by our customers will not be eligible for a refund.

For returns including defect requests, send us first an email to info@uawau.com and we will indicate the shipping instructions in case you want to return the shoes. 

For refunds and returns, please follow these instructions:

1. Send us an email to info@uawau.com.
2. We will answer you with in less than 48 hours.
3. If approved, securely pack the merchandise, making sure to include the packing slip or order confirmation. Please try to use the original shipping box and materials if possible.
4. Mail your return package at the location provided by UAWAU from any postal carrier of your choice.

Modifications or cancellations?

All purchases are final.

Since we move quickly to manufacture, cut, and sew your custom shoes, we cannot accept modifications or cancellations to your orders once production started.

All orders can be only be cancelled until they are processed. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.